Things go wrong sometimes — a box arrives dented, or an order gets confused. Here's exactly how we sort that out.
Order arrived damaged, defective, or not what was confirmed? Call within 7 days of delivery and we'll sort a replacement or refund.
Call (877) 774-1196 with your order reference and what went wrong.
Our team checks the order details and confirms a refund, replacement, or exchange.
Approved refunds go back to your original payment method within 7–10 business days.
Unopened, unused products in original packaging can be returned within 14 days of delivery for a refund, minus any shipping already spent, once confirmed with our team.
For health and safety reasons, we can't take back opened or used strips unless what arrived was damaged, defective, or wrong.
Refunds and replacements on bulk or distributor orders follow whatever was agreed when the order was confirmed. Reach your LN Pharmaceuticals rep directly, or call the number below.
Want to cancel before it ships? Call us as soon as you can — we'll do what we can if it hasn't gone out yet.
We may update this Refund Policy from time to time. Changes get posted here with a new effective date.
Need a refund or return? Call us directly.
📞 (877) 774-1196